Shipping policy
Shipping Policy
At HavenBarkly, we are committed to delivering high-quality pet essentials right to your doorstep. We strive to process and deliver your orders as quickly and reliably as possible.
1. Processing Times
Order Processing: All orders are processed within 1 to 3 business days (excluding weekends and major holidays) after receiving your order confirmation email.
Shipment Confirmation: Once your order has shipped, you will receive an automatic email notification containing your tracking details.
2. Estimated Shipping Times & Rates
We proudly offer Standard Worldwide Shipping to international markets (USA, Canada, UK, Australia, and select Tier 1 countries).
Region Estimated Delivery Time Shipping Fee
United States 6 - 12 Business Days FREE / Calculated at Checkout
Canada & United Kingdom 7 - 14 Business Days FREE / Calculated at Checkout
Australia & New Zealand 8 - 15 Business Days FREE / Calculated at Checkout
Rest of the World 10 - 20 Business Days Calculated at Checkout
Note: Delivery times are estimates and may vary slightly due to peak seasonal volume, local postal logistics, or customs clearing delays.
3. Order Tracking
Once your package is dispatched, you will receive a tracking link via email. You can use this link to track your order at any time directly on our website or through our shipping partner's tracking system. Please allow 24–48 hours for tracking details to update in the system after receiving your shipping confirmation.
4. Customs, Duties & Import Taxes
HavenBarkly is not responsible for any customs fees or import taxes applied to your order upon arrival in your destination country. All fees imposed during or after shipping are the sole responsibility of the customer (tariffs, taxes, etc.).
5. Incorrect Shipping Addresses
Please ensure your shipping address is entered accurately at checkout. We cannot be held responsible for packages delivered to incorrect or incomplete addresses provided by the buyer. If you notice an error in your address, please contact us immediately at support@havenbarkly.com before your order is processed.
6. Lost, Stolen, or Damaged Packages
Damaged Goods: If your product arrives damaged, please take clear photos/videos of the item and its packaging, and send them to support@havenbarkly.com within 7 days of receiving the package. We will issue a free replacement or full refund.
Lost Packages: If your tracking status shows "Delivered" but you have not received your package, please check with your local post office or house members first. If it remains missing, contact our support team for assistance.
7. Contact Us
If you have any further questions regarding our shipping policy or the status of your order, please reach out to us:
Email: support@havenbarkly.com
Website: https://havenbarkly.com